30 Day Free Trial and Lifetime Warranty -- See details below.
[Click the pictures for detailed specs and ordering.]
UltraLite Cot
Buy the Cot and the Cool Mat,
get FREE worldwide shipping.
Cool Mat
PillowPad
"V" Bag
Big Survival Stik
Modular External Frame Pack
Ribz Pack
Front Pack
Warranty/Return/Refund/Shipping Policy for LuxuryLite® Products
Free Trial -- Try it for a month. If you don't like it, contact us by email or phone within 30 days of delivery for return instructions. When we receive the product in good condition (and clean) we will issue a refund for the price of the product (shipping charges, if any, are not refunded). The Free Trial applies to only one of each product.
Lifetime Warranty -- LuxuryLite® offers a lifetime warranty against (1) manufacturing defects in materials or workmanship and (2) failure to function as advertised.
Not Covered -- This warranty does not cover normal wear and tear, acts of god, abuse or alteration. Problems not covered by this warranty include, but are not limited to, color fading, lightning strikes, flood damage, modifying the product by sewing, cutting, glueing, or other modifications, cuts from sharp items you carry, cuts from sharp edges in the trunk of your car, punctures from thorns, cigarette burns, falling into a camp fire, melted fabric, run over by a vehicle, mold and mildew, chewed holes by animals or insects, smells, bear attacks, spray paint, oil and grease stains.
How To -- You do not need to be the original owner or have any proof of purchase. To obtain service under our warranty, return the product to us after contacting our customer service department at (979) 798-2248 or via email (at the bottom of the this page) for return authorization. Note: We require that all products returned for warranty or repair be clean; if cleaning is required, we will charge you $25. If after inspection we determine that the product was defective, we will repair or replace it free of charge. If your LuxuryLite® product needs service or repair that is not covered under warranty we will provide the necessary service at a reasonable charge. Under no circumstances will we pay to you more than the price you paid for your product.
Shipping -- Most products are in stock and will ship within 5 business days. If not, you will receive an email with the details of your order's delivery. Orders are shipped via UPS and/or US Post Office. Shipping charges are not refunded if a product is returned. You pay return shipping. We pay shipping to send warranty products back to you if you live in the 50 United States. You must pay international shipping for us to return your warranty claim product.
Features of LuxuryLite® products are protected by Patents Pending.
All Photographs and text - Copyright 2009.
LuxuryLite® Gear
2307 Whitetail Lane
Lake Jackson, Texas 77566
979-798-2248, ask for Bruce Warren
